Frequently Asked Questions
What is stock photography?
Stock photography are digital photographs that are used for creative or business purposes in lieu of hiring a photographer for a specific project. On NZstockphotos.com, the royalty free images are purchased digitally, then can be used repeatedly.
What does 'Royalty Free' mean?
'Royalty Free' refers to a licensing method whereby a purchaser, having paid for the image/photo/vector, is entitled to use the image multiple times in what ever way they please, with out the requirement to pay on-going royalties to the artist or photographer.
All NZstockphotos are royalty free. This gives the buyer greater flexibility in the scope of use for the images and provides images at an affordable up front cost.
How does NZstockphotos work?
NZstockphotos is a royalty free, digital stock image library. You are able to purchase high quality photographs, illustrations and vector art for personal, commercial or business use, and use them as many times as you need. In order to purchase the images we offer affordable credit packages. Each image has sizing options with corresponding credit pricing. Simply add the image to your cart, pay with credits and download the image.
How do I contact customer support?
Uses for NZstockphotos images
According to the terms of the standard license agreement, all the images on NZstockphotos are able to be used for websites, blogs, print advertising, presentations, publications, banners, posters and much more.
How do credits work?
Each image is available in several different sizes. Each size has a corresponding credit cost. You are able to buy credit packages for varying numbers of credits, then use these to purchase images.
How do I purchase a credit package?
Using the top navigation bar, click on Buy Credits. This will take you to a selection of Credit Packages which you can then add to your cart.
From the Homepage, you can also select a specific Credit Package from the Featured Credit Packages on the side navigation bar.
Do my credits expire?
No, your credits have no expiration date.
Am I able to purchase a single image or single credits?
Unfortunately our smallest credit package is 10 credits.
Can I download the same image more than once?
You have 3 download attempts per image.
How can I see my credit balance?
Simply log into your account and your credit balance will be displayed on the side navigation bar.
How do I print a receipt for my purchase?
Once you have logged in, under your account go to "Orders". You can either click on the "View" button for the order number you need (this will take you to the invoice), or click on the order number itself. At the top right of the next screen click on "View Invoice" for here you can print you invoice or download it as a PDF.
Do you have a refund policy?
As all images and image size information is viewable before purchase, we do not provide refunds.
What currency do you charge in?
All prices are in New Zealand Dollars (NZD), and payment is supported through Paypal.
If you are from another country, Paypal will undertake the currency conversion at the time of purchase. A currency conversion fee may apply. Please click here
to find the Paypal currency exchange rates.
Answers for Contributors
We have a specific Contributors FAQ
page and Contributors Manual
which we encourage you to read. It should answer most of your questions relating to Contributor Earnings, how to upload and what we expect from photographic submissions.